What payment methods do you use ?

We accept VISA, MasterCard and American Express cards. The payment is secured with the 3D Secure protocol.

We accept euros and dollars.

If you would rather pay with a bank transfer, please contact us at store@perrotin.com

Will I pay taxes on my order ?

Residents of the European Union are subjects to the french VAT. If you have an intra-community VAT number, please contact us at store@perrotin.com before placing your order.

Customers living outside the European Union do not pay the french VAT. However taxes and duty fees from the country of residency may apply and are at the customer expense. Please get in touch with your local customs for more informations.

How do I know the status of my order ?

You will receive an email notification at each step (reception of your order and payment, preparation, shipping or availability in store). You can also check your order status in the order history of your account.

If you placed your order as a guest, you can have access to your order status by indicating your order reference and email address here.



What shipping methods do you use ?

We offer three different shipping options : Fedex Priority, Colissimo, and Pick up in store.

Some of those options may not be available for certain types of products (prints, fragile or over 200€ items) or certain countries.

Please find below the details of the differents carriers options. 

Fedex Priority : delivery within 24/72H after the shipping notice, tracking number, insurance, signature required at the delivery. This shipping method is mandatory for prints and items over 200€.

Colissimo : delivery within 2 to 3 days after the shipping notice in France, 3 to 8 days for international shipping, tracking number.

Pick up in store : After email confirmation, the order is available at the store located 76 rue de Turenne, 75003 Paris, France. The pick up is at your convenience during our opening hours (from Tuesday to Saturday, 11am to 7pm).

How are the prints and posters shipped ?

All our prints are shipped carefully rolled with tissue paper in a thick cardboard tube.

We ship our prints exclusively with Fedex. This shipping method has proved to be highly secured. However this option also include an insurance if any damage where to happen during the transport.

Please note that we do not ship framed print.

To which countries do you ship ?

We ship worldwide. 

How much does the shipping cost ?

The shipping fees are automatically calculated according to both the weight and volume of the purchase and the adress of delivery.

They depend on the carrier. The default carrier shipping fees will display in your cart if you have indicated a delivery address in your account. You can change the carrier when placing an order.

How can I track the delivery of my order ?

All our shipping methods offer a tracking of the delivery. As soon as your parcel has been shipped, you will receive by mail a tracking number for your order. You will also find that tracking number in the order details in your customer account.

Please allow a few hours for the tracking to be effective.

When will I receive my order ?

Orders are shipped from Tuesday to Friday.

Please allow 24 to 72H during that period to prepare your parcel for the shipment.

That period can be extended for special or temporary out of stock items, and in case of preorders. 

After your order has been shipped, the delivery period will be from 24H to 8 working days, depending on your choice of carrier.

Please note those estimations do not include any delay due to customs inspection. 


After the delivery

My parcel arrived damaged : what should I do ?

If the parcel is visibly damaged, you should refuse it at the delivery or accept it with reservations.

If you happen to discover the damages after accepting the delivery, please make a list and take pictures of all the visible damages and contact us at store@perrotin.com

What is your return policy ?

You can return to us your order within 14 days after reception. If you want to process a return please contact us at store@perrotin.com, we will give you instruction on the process.


Still have questions ?

You did not find the answer you were looking for ? We are here to help.

Please send us an email to store@perrotin.com or call us at +33 1 84 17 74 45. We will answer from Tuesday to Saturday, from 11am to 7pm (UTC +1)