Ordering

Payment methods

Taxes

Order status

Shipment

Shipping methods

We offer three different shipping options : Fedex Priority, Colissimo, and Pick up in store.

Some of those options may not be available for certain types of products (prints, fragile or over 200€ items) or certain countries.

Please find below the details of the differents carriers options. 

  • Fedex Priority : delivery within 24/72H after the shipping notice, tracking number, insurance, signature required at the delivery. This shipping method is mandatory for prints and items over 200€.
  • Colissimo : delivery within 2 to 3 days after the shipping notice in France, 3 to 8 days for international shipping, tracking number.
  • Pick up in store : After email confirmation, the order is available at the store located 76 rue de Turenne, 75003 Paris, France. The pick up is at your convenience during our opening hours (from Tuesday to Saturday, 11am to 7pm).

Countries

We ship worldwide. Depending on the carrier, exceptions might apply for China and Russia.

Shipping fees

The shipping fees are automatically calculated according to both the weight and volume of the purchase and the address of delivery.

They depend on the carrier. The default carrier shipping fees will display in your cart if you have indicated a delivery address in your account. You can change the carrier when placing an order.

Pick up in store

The pick up in store option will be available during the check-out. This option is free. You may choose this option in the Carrier section. Once selected, the total of your order will update.

Tracking

All our shipping methods offer a tracking of the delivery. As soon as your parcel has been shipped, you will receive by mail a tracking number for your order. You will also find that tracking number in the order details in your customer account.

Please allow a few hours for the tracking to be effective.

Time of delivery

Orders are shipped from Tuesday to Friday.

Please allow 24 to 72H during that period to prepare your parcel for the shipment.

That period can be extended for special or temporary out of stock items, and in case of preorders. 

After your order has been shipped, the delivery period will be from 24H to 8 working days, depending on your choice of carrier.

Please note those estimations do not include any delay due to customs inspection. 

Shipment

Shipping methods

Shipping fees

Pick up in store

Tracking

Time of delivery

Returns

Damaged parcel

Return policy

Bookstores locations

Stores availabity

Contact a specific store

Ordering a print

Shipping

Framing

Certificate of authenticity

Unpack and handle

Customer Service